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Privacy policy

Horse-in-the-box collects and stores information necessary for the everyday running of the business.

We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared.

We therefore inform you that we use your personal information only for the purposes of:

  • filling your order
  • recording proof of purchase
  • accounting
  • marketing and promotion, such as newsletters or product availability notification

Horse-in-the-box may engage other persons or organisations (for example, loyalty program administrators) to assist Horse-in-the-box in carrying out the above functions. Your personal information may be disclosed to such persons or organisations for these purposes, however in these situations, Horse-in-the-box will ensure that these third-parties also agree to maintain your confidentiality.

Horse-in-the-box is committed to safeguarding your privacy, and we endeavour to take all reasonable steps to ensure that the personal information we hold is up-to-date, complete, and accurate; and that it is well-protected.

Horse-in-the-box does not sell personal information to direct marketing organisations.

The nature of the information collected will vary depending on the purpose for which the information was collected. In most cases, this information is provided by you when you place an order or offer feedback.

The information we usually collect includes, but is not limited to:

  • name
  • address
  • credit card details
  • phone numbers
  • email addresses
  • product preference

This information allows us to provide you with services or to otherwise interact with you. If you do not supply us with the required personal information, it may affect the quality of the service with which we are able to provide you.

If you provide your email address or mobile telephone number to Horse-in-the-box, you consent to Horse-in-the-box using your email address to email you; and/or your mobile telephone number to send SMS to you, for any of the purposes listed above.

If you do not wish to be contacted by Horse-in-the-box about our products; simply write, email or call us using the contact information provided below and we will remove you from any mail, telephone or electronic lists used by us for marketing purposes. Please be sure to include your name and other relevant details.

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Hotjar disclaimer:

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.


27-29 Bell St Yarra Glen


T: 0412 610 553



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