How do I order?
How do I order and what happens when I place an order?
How do I pay?
Can I pay online via the website?
How long is the delivery time?
How much is the postage?
Do you have a printed catalogue?
I can’t decide what to buy as a gift. Do you have gift vouchers?
What is your exchange/return policy?
How do I sign up for your newsletter?
Are all of the items on your website available?
Can you gift wrap?
Do you stock first edition Painted Ponies?
Can I order other Painted Ponies besides the ones displayed on the website?
Do you wholesale?
Are all of the Painted Ponies displayed in the Collector’s Book available?
Can I pick up the items I ordered?
Do you offer discounts if I buy more than one Painted Ponies?
Why are some painted ponies more expensive than others?
How many ponies have been made?
How many ponies are made out of each design?
What does the numbering on the bottom of the figurine mean?
How is it decided which figurines will retire and when are they announced?
Has ’The Trail of Painted Ponies’ donated to or helped any philanthropic organizations?
How do I order?
Via the web-site, by clicking the ‘Add to cart’ button below the photo of the item, then following the prompts. (please see detailed below)
By sending an e-mail to info@horseinthebox.com.au . Please include the item(s) you wish to purchase, colour, size, your name, postal address and telephone number.
By telephone:
Tel: (03) 9735 9717
Mob: 0412 610 553
By mail: Please send your order to:
119 Beresford Rd
Lilydale
VIC 3140
Visiting our Store:
Shop & Postal address:
119 Beresford Rd
Lilydale
VIC 3140
Opening hours:
Tue-Fri: 10am-3pm
Sat: 10am-1pm
Sun-Mon: Closed
Other times can be easily arranged, please ring 0412 610 553.
After your order is received we’ll contact you normally in 1 business day* with the availability of the item and freight cost, then you can decide if you wish to go ahead with the order.
*During busy times, or when we’re away at a trade event it might take longer than 1 business day to get back to you. If you have an urgent order, please include it in the ‘Comments’, and we’ll do our best to accommodate your needs.
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How do I order and what happens when I place an order?
1. Select item by clicking on its picture in the menu
2. If it is an item of clothing or footwear, select size and colour
3. Click ‘Add to cart’
4. ‘Continue shopping’, or proceed to ‘Checkout’ by clicking on the appropriate buttons
5. If you are a new customer, create an account by following the prompts.
6. Once you have created an account, select method of postage; Regular or Express
7. The availability of the item/s will be confirmed, and a calculated postage cost will be sent to you in a reply email, normally within one business day. (Please note that during busy times, or when we’re away at a trade event it might take longer than 1 business day to get back to you. If you have an urgent order, please include it in the ‘Comments’, and we’ll do our best to accommodate your needs.)
8. In this message, there is information regarding the methods of payment and approximate delivery time. At this stage you are under no obligation to buy these items.
9. Please send us a reply as soon as possible as to whether or not you would like to proceed with the order.
10. If you accept the charges, please make the payment and the goods will be posted to you the following business day after the payment arrives.
11. If we receive no reply the ordered items will be kept on hold for 5 business days, after that a reminder message will be sent to you. If we receive no reply for this message within 2 business days the order will be cancelled.
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How do I pay?
We accept direct bank transfers, VISA, MasterCard, cheque, and money order.
PayPal is only available for overseas orders.
For credit card payments the best is to give us a call on 03 9841 6659, or 0412 610 553 from 10am to 7pm. Alternatively provide us with a telephone number and a time frame, and we'll ring you.
If you prefer direct bank transfer, the details will be provided to you in the message we send you after you placed the order.
Cheques and money orders should be made out to Horse-in-the-box and posted to 1 Brooke Drv. Doncaster East VIC 3109.
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Can I pay online via the website?
No, at this stage payments must be made via direct bank transfer, credit payments over the phone, or by sending us a cheque or money order. Cash is only accepted if you make the purchase in our showroom.
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How long is the delivery time?
The goods are generally posted the following business day after the payment is received via Australia Post (direct bank transfer may take 2 days to appear on our system and cheque clearance may take up to three business days). The delivery time depends on your location and the service we use.
Within Australia:
Clothing items: 1-3 pieces which fit into express bags: 1-2 business days anywhere in Australia.
Larger orders, painted ponies:
Delivery time varies, please note this is a guide only.
VIC: 1-2 business days
NSW, SA : 2-4 business days
QLD: 4-5 business days
WA: 3-5 business days
Express service: in normal postal service areas: 1 day; outside of these areas: fastest possible delivery.
International:
Europe, USA, Canada, Japan, Malaysia, Dubai: app. 6-14 business days.
Express service available.
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How much is the postage?
The postage cost depends on your location, the size and the weight of the parcel.
When you place the order we’ll get back to you with the exact postage cost, than you can decide if you wish to proceed with the order.
When your order is placed we package the goods, weigh the parcel and calculate the exact postage cost for you. We don’t charge handling fees. All goods are posted as registered and/or insured parcels, and can be tracked if lost.
Registration ($2.50) includes insurance for the value of $100. Extra insurance can be purchased for app. $1/$100 value. (eg. if the value of the goods is $300 the insurance would be $3.00). We normally recommend insurance for higher valued items, especially for retired Painted Ponies which in some cases can not be replaced, but it is the responsibility of the buyer to request extra insurance.
Clothing:
For clothing items we normally use express bags, with a delivery time of 1-2 business days anywhere in Australia. These bags come in two sizes; the smaller ($7.70) will hold, for example, one pair of breeches or a t-shirt (up to 500g), the bigger ($10.90) will fit, for example, two pairs of breeches, and a light jacket (up to 3kg).
Registration included in this fee.
Larger clothing orders will be posted in large tough bags, or boxes with registered mail.
Painted Ponies:
Painted Ponies will be sent well padded in cardboard boxes. The postage fee varies greatly, but as a guide please find a few examples below. Please note that with Painted Ponies it is always more economical to order multiple ponies at the same time. Not only you may qualify for quantity discounts (for 5 or more ponies), but the post cost/item can be greatly reduced.
VIC metropolitan area: $7.40 for up to 20kg (app. 1-12 ponies)
VIC Country: App. $12-14 for 1 pony; $18 for two ponies
NSW, SA metro: App. $14-16 for 1 pony; $18-20 for 2
QLD: App. $14-18 for 1 pony; $18-24 for 2
WA: App. $15-$19 for 1 pony; $18-24 for 2
Plus $2.50 registration with all orders.
Giftware, boots, whips , mixed orders:
When you place the order we’ll get back to you with the exact cost, than you can decide if you wish to proceed with the order.
Whips are posted in mailing tubes ($1.50 for the thin tube, which fits 1-5 whips; $3.50 for the larger tube which fits up to app. 20 whips). The postage cost for the whips is normally low, because they’re light.
Plus $2.50 registration with all orders.
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Do you have a printed catalogue?
Because our stock changes on a regular basis, it is not practical to have a printed catalogue, but we regularly maintain our online catalogue and e-mail newsletters also available. However, if you were interested in particular items, for example, Painted Ponies or breeches, we can print out the information from our online catalogue and mail it to you. Please ring our office to discuss your requirements.
A printed catalogue of the Ledo whip range is available, with most of the styles included.
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I can’t decide what to buy as a gift. Do you have gift vouchers?
Yes, we do. You can nominate the price, or select the value from the drop down menu (under Gift Voucher).
Gift vouchers are valid for 12 months, and can be mailed directly to a nominated person. We can even include a short message from you, eg. 'Happy Birthday from grandma', etc. Vouchers are posted free of charge.
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What is your exchange/return policy?
We have a generous return and exchange policy. If you would like to return or exchange an item you purchased, please contact our office for a return authorisation number within 7 days of receiving the product. Items must be in perfect re-sellable condition, including tags and packaging.
Please note that postage costs are non-refundable; refund is for price of goods only, and will be given using the same method the purchase was made.
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How do I sign up for your newsletter?
Sign up via the link on the left hand side of our homepage www.horseinthebox.com.au or by sending us an email to info@horseinthebox.com.au
Newsletters are sent out approximately every 4-6 weeks, or whenever we have new products or announcements. It is easy to unsubscribe, by sending us an email with your name and email address. We do not share or disclose your information to any third parties.
Please make sure that you notify us if your details change.
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Are all of the items on your website available?
Clothing, footwear: We endeavour to stock all of the items displayed on our website, however, because of the large variety of colours and sizes, we may not have all of them in stock at any one time.
We can take orders for clothing items, and notify you when the products become available. (Usually 3-5 weeks) No deposit necessary.
Painted Ponies, giftware: We try to update the Painted Pony and giftware section of our website as we sell them, so generally, what is displayed on the website is readily available.
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Can you gift wrap?
Yes, we are happy to gift wrap for an extra charge of $1, and we can also include a ‘Special Occasion’ message or a card.
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Do you stock first edition Painted Ponies?
Yes, we have a large number of first edition ponies available. In the case of the retired ones they are normally higher priced than the subsequent editions.
When you pre-order ponies from the new release you usually get 1E for the normal retail price, which is a very good way of building up a valuable collection.
If you’re only interested in 1E-s please send us a message and we’ll do our best to help you.
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Can I order other Painted Ponies besides the ones displayed on the website?
Yes. We sell large quantities of Painted Ponies, including rare and retired ones, so the range on the website changes constantly. We can register your request, and when the piece you’re interested becomes available we’ll notify you before we put it on the website. This COLLECTOR’S WHISHLIST is a free service we provide. You don’t even have to pay a deposit.
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Do you wholesale?
Yes. We’re the Australian distributors for the French Equi-Theme clothing and accessories range, German Kyron breeches, the unique Ledo whips from Hungary and the KINNETTEK curb chains. For further information please refer to Wholesale Enquiries heading or contact our office.
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Are all of the Painted Ponies displayed in the Collector’s Book available?
No. The photos in the book are of the life-size original ponies. Not all of these have been made in to a figurine. However at the back of the book there’s a catalogue of all the figurines that have been made up to that date. A new book is released every year to keep up with the newly created ponies.
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Can I pick up the items I ordered?
Yes, pick up is possible form our showroom in Doncaster East, VIC. It is open at flexible hours, but please arrange a time by either e-mailing or ringing our office.
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Do you offer discounts if I buy more than one Painted Ponies?
Yes, please refer to the Painted Ponies Specials heading under Painted Ponies.
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Why are some painted ponies more expensive than others?
The price of the retired ponies is decided by the current supply and demand. Ponies which have retired years ago and/or have only been made into 1 or 2 editions will fetch higher price on the collectors market. 1E normally valued 10-30% more than subsequent editions.
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How many ponies have been made?
As of April 2009 there have been 147 Painted Ponies figurines made (including 20 Holiday Painted Ponies, 7 Exclusive Painted Ponies, and the Four Seasons Collection).
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How many ponies are made out of each design?
There are 10,000 in each edition, but it impossible to predict how many editions will be made out of a particular design.
The Anniversary edition of the collectors’ book has information about the time of retirement and the last released number, which is very valuable information for collectors. Also you can request a COLLECTOR’S CHECKLIST from us.
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What does the numbering on the bottom of the figurine mean?
The first number on the bottom of the Painted Pony is the Edition Number. This number will have an “E” after it (example: 1E, 2E, 3E). The second number refers to the number of that particular Painted Pony in reference to the Edition that it was created in. This number will be between 1 and 10,000, since there are 10,000 Painted Ponies in each Edition.
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How is it decided which figurines will retire and when are they announced?
Twice a year a minimum of six Painted Ponies retires. The announcements are made on January 1 and July 1. If you’re signed up to our newsletter then you will be notified of them. There’s no real pattern as to which ponies will retire; sometimes even very popular ponies retire after only being made into 1 or 2 editions.
After this announcement is made normally there’s a great rush to snap up the ones which are still available in the shops for the normal retail price before they become more expensive.
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Has ’The Trail of Painted Ponies’ donated to or helped any philanthropic organizations?
The Trail of Painted Ponies continues to support worthy non-profit organizations. To date (2009) they’ve raised over 1 million dollars to support youth, education, animals, the arts and the environment.
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